Existing product or order
Technical Support
Include the model, order number, country, ecosystem, controller or gateway, and clear photos or a short video.
support@jinkhome.comContact JINK
Contact JINK
Start with the right team.
Choose technical support for an existing order or product. Choose product and project inquiries for specifications, quotations, distribution and system design.
Products, projects and partners
Commercial Inquiry
Include the destination market, product category, expected quantity, project stage and required smart-home ecosystem.
matter@jinkhome.comBefore sending a compatibility question
Please identify whether the product is Matter over Thread, Matter over Wi-Fi, KNX, DALI, VRF, RF or IR. For Matter over Thread, also provide the Matter controller and Thread Border Router used in the home. This prevents generic advice and shortens diagnosis.
The contact form below may also be used. Do not send passwords, private Matter setup codes or payment-card details.