JINK Return & Refund Policy
We hope you love your product, but if you are not completely satisfied, you can request a return or refund under our Return & Refund Policy. All returned items will be inspected upon receipt.
Resellers other than jinkhome.com may offer their own policies. Please contact them directly for further information. The Return & Refund Policy may vary according to local laws and regulations.
1. Cancel or Modify Your Order
If you need to cancel your order or modify your shipping address, contact us at support@jinkhome.com within 12 hours of placing the order. If you contact us more than 12 hours after placing the order, we cannot guarantee that the cancellation or modification will be successful. In such cases, you may be responsible for costs incurred, including return shipping fees and order processing fees.
About Order Cancellation or Address Modification:
- If cancellation or modification is successful, you will receive an email notification confirming the change.
- If cancellation or modification is not successful and you have already received an automatically generated tracking number, you may need to contact the courier directly to refuse delivery or request an address change.
Important Note: Orders cannot be canceled or modified more than 30 days after they are shipped.
2. Return & Refund Policy
30-Day Money-Back Guarantee for Any Reason
Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding corporate purchases or bulk orders, which may not be refundable. Ordering more than 10 units of a product is considered a bulk order. Once the returned item arrives at the JINK warehouse for inspection, the refund process will begin.
If 30 days have passed since purchase, we cannot offer a refund or exchange. For purchases not made directly through the JINK online store, contact the retailer for refunds.
Non-quality-related product issues
- Returns must include all accessories and any promotional gifts.
- Items must include original packaging.
- For non-quality-related warranty claims, the buyer is responsible for shipping costs.
- For non-quality-related warranty claims, JINK refunds the cost of the product itself.
- Returns may be rejected if the product does not meet the above requirements.
A refund request for a non-quality issue cannot be processed after the 30-day window.
Quality-related issues
Products purchased directly through our online store are eligible for the warranty period specified in our warranty policy. Shipping costs incurred during the warranty process will be covered by JINK.
JINK's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country in which they were originally purchased.
For quality-related warranty claims, JINK will provide one or more of the following solutions, at JINK's sole discretion:
- assess the product type
- provide replacement parts
- repair the product
- exchange the product with a factory-refurbished unit, if available
- provide a brand-new unit
If the product cannot be replaced, we will provide a partial refund based on the device's usage time.
JINK is not liable for loss of data incurred through the use of JINK products or for personal items sent to JINK.
Warranties on replacements follow the same warranty period as the original defective item, or 3 months after replacement, whichever is longer. Warranties on products are void after they have been fully refunded.
3. Return & Refund Procedure
- Contact JINK Support at support@jinkhome.com to start the return process. Provide the order number, reason for return or exchange, and video or photo evidence when relevant.
- After return or exchange eligibility is confirmed, we will provide the authorized return shipping address.
- Customers must provide a tracking number when shipping products.
- After we receive the returned product and confirm its condition, we will process the refund within 1–2 business days.
Please note: The time required for products to return to our warehouse varies and may be up to one month. Our warehouse processes returns every two weeks. If your return has not been processed according to your expectations, please allow additional processing time; we will handle it as quickly as possible.