JINK Warranty Policy

This warranty applies to JINK products sold through the JINK online store. If you purchase a JINK product from an authorized reseller, the item is subject to the warranty policy stated by that reseller.

DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

All JINK products purchased on jinkhome.com come with a limited warranty, as shown below. BY USING JINK PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE JINK LIMITED WARRANTY.

We provide a limited warranty for purchases on jinkhome.com. The warranty period begins when the original purchaser receives the products.

1. Warranty Timeline

Item	Warranty Period
Smart Home Hub	24 Months
Smart Home Sensor	24 Months
Smart Home Controller	24 Months
Smart Camera	24 Months
Smart Door Lock	24 Months
Smart Lighting	24 Months
Accessories	24 Months

To file a claim under this Limited Warranty, contact JINK Customer Service to submit a service request. This warranty is not transferable and applies only to the original consumer purchaser.

2. Exclusions and Limitations

This warranty does not apply to non-quality-related issues; items purchased from sources other than jinkhome.com; purchases without valid proof of purchase; items that have been refunded; items that have exceeded their warranty period; defects or damages caused by misuse, unauthorized modification, disassembly, or operation not in accordance with official instructions; defects or damages caused by excessive heat, liquids, or other external causes; defects or damages caused by unauthorized third-party parts; lost or stolen products; or free products and promotional gifts.

3. Cross-Regional After-Sales Service Restrictions

The products available for purchase on this website are manufactured in accordance with the regulations of the order destination country or region and are intended for use within that country or region. We do not recommend or support transporting products to regions outside the original order country or region. Quality issues or malfunctions arising from such use may not be covered by this warranty.

JINK does not provide a global product warranty. JINK will cover applicable shipping costs within the original order country or region for repairing or replacing eligible items. For other locations, JINK will not be liable for shipping, customs clearance, duties, taxes, or other related charges.

A cross-regional replacement service is not available for different versions of the same product.

4. Making a Warranty Claim

Warranty claims require reasonable evidence, including the order receipt. JINK reserves the right to conduct a reasonable investigation to determine the cause of any defect.

To file a claim under this Limited Warranty, contact JINK Customer Service at support@jinkhome.com.

A Limited Warranty claim must include proof of ownership of the JINK product, the JINK model number and serial number, and a description of the alleged defect.

Valid Proof of Purchase

• A purchase order number issued through jinkhome.com.
• A sales invoice or order confirmation email that clearly shows the product description, price, and sales channel.

You may be required to return the existing device following directions provided by JINK. Any claim under this Limited Warranty must be submitted before the end of the warranty period described above. Please allow up to seven business days for your warranty request to be processed.

5. Warranty Solutions

JINK may, at its sole discretion, repair or replace products with new or refurbished products or components. If the product or component requiring repair or replacement is no longer available, JINK may replace it with a similar product of similar function.

Warranties on replacements follow the same warranty timeframe as the original defective item, or 3 months after replacement, whichever is longer. Warranties on products are void after they have been fully refunded.

Some out-of-warranty products may also be eligible for paid repair services. For a list of products that can be repaired and their corresponding repair costs, contact support@jinkhome.com.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY, REPRESENTATION, OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. IF JINK CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE.

REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER, AND JINK SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE.

This limited warranty gives you specific rights. You may have additional rights under applicable law, and this limited warranty does not affect such rights.

Notes: JINK may modify this policy when necessary. Continued use of the service after a change constitutes acceptance of the revised content. If you do not accept the revised content, you should stop using the relevant service.